How can I join?
1-877-566-3526 (Toll-free)
TTY/TDD 711

Member Services
1-877-794-7268 (Toll-free) 
TTY/TDD 711

Welcome Members

Welcome Senior Whole Health NHC (HMO SNP) members. Thank you for choosing Senior Whole Health. As a Medicare Advantage Special Needs Plan (SNP), Senior Whole Health covers all your Medicare benefits, your MassHealth Standard benefits and your Medicare Part D Prescription plan — all in one plan, with one card.

Senior Whole Health Personal Care Team

Every member is assigned a Senior Whole Health Personal Care Team that includes your Primary Care Provider, a SWH Nurse Care Manager, a SWH Community Resource Coordinator and local elder agencies. Our members are also supported by professionals such as SWH pharmacists and behavioral health specialists, as well as others important to your care.

  • Nurse Care Manager — Helps you find your way around the healthcare system, gets answers to your questions and coordinates home care support services to keep you living at home.
  • Community Resource Coordinator — Helps you coordinate community services such as home care services and adult day programs.
  • Geriatric Support Services Coordinator (GSSC) — A local representative from your elder agency that arranges home care services.
Your Senior Whole Health Personal Care Team coordinates your care, every step of the way to meet your individual needs. 

As a member, you receive home assessments by your SWH Nurse Care Manager and your GSSC to evaluate your needs.

You have 24/7 phone access to a Senior Whole Health Nurse Care Manager.

See more benefits and services.

This section provides you with detailed information about the benefits and services you receive from Senior Whole Health NHC (HMO SNP).


Medicare Star Ratings

The Medicare Program rates all health and prescription drug plans each year, based on a plan's quality and performance.

Click here to review Senior Whole Health's overall 2019 Plan Rating from Medicare (PDF).


2018 Multi-Language Interpreter Services Insert & Notice of Non-Discrimination

We have free interpreter services to answer any questions you may have about our health or drug plan. To get an interpreter, just call us at 1-888-794-7268, TTY/TDD 711. Someone who speaks your language can help you. This is a free service.

Download the 2018 Multi-Language Interpreter Services Insert (PDF).

Download the 2018 Multi-Language Interpreter Services Insert (PDF) in LARGE PRINT.

Download the 2018 Notice of Non-Discrimination (PDF) in ENGLISH.

Download the 2018 Notice of Non-Discrimination (PDF) in LARGE PRINT, ENGLISH.

Download the 2018 Notice of Non-Discrimination (PDF) in SPANISH.

Download the 2018 Notice of Non-Discrimination (PDF) in LARGE PRINT, SPANISH.

Download the 2018 Notice of Non-Discrimination (PDF) in PORTUGUESE. 


2019 Multi-Language Interpreter Services Insert & Notice of Non-Discrimination

We have free interpreter services to answer any questions you may have about our health or drug plan. To get an interpreter, just call us at 1-888-794-7268, TTY/TDD 711. Someone who speaks your language can help you. This is a free service.

Download the 2019 Multi-Language Interpreter Services Insert (PDF).

Download the 2019 Notice of Non-Discrimination (PDF) in ENGLISH.

Download the 2019 Notice of Non-Discrimination (PDF) in SPANISH.

Download the 2019 Notice of Non-Discrimination (PDF) in PORTUGUESE.

Download the 2019 Notice of Non-Discrimination (PDF) in CHINESE.


Senior Whole Health encourages you to report fraud or suspected fraud by calling the SWH Fraud Hotline at 1-800-341-4915, our anonymous compliance hotline at 1-800-915-2108 or the Main SIU Hotline at 1-800-755-0850.

  

Last Updated 11/29/2018
H2224_2015_099 Approved 10/21/2014