How can I join?
1-877-353-0188 (Toll-free)
TTY/TDD 711
Member Services
1-877-353-0185 (Toll-free) 
TTY/TDD 711

Member Handbook MLTC

We urge you to review your Senior Whole Health of New York Medicaid Managed Long Term Care (MLTC) Plan Member Handbook carefully. Please feel free to call Member services if you have any questions about the program.

Download the 2019 Senior Whole Health of New York Managed Long Term Care Plan Member Handbook (PDF) in ENGLISH.

Download the 2019 Senior Whole Health of New York Managed Long Term Care Plan Member Handbook (PDF) in SPANISH.

Download the 2019 Senior Whole Health of New York Managed Long Term Care Plan Member Handbook (PDF) in CHINESE.


Multi-Language Interpreter Services Insert & Notice of Non-Discrimination

We have free interpreter services to answer any questions you may have about our health or drug plan. To get an interpreter, just call us at 1-877-353-0185 (TTY/TDD 711). Someone who speaks your language can help you. This is a free service.

Download the 2019 Multi-Language Interpreter Services Insert (PDF).

Download the 2019 Notice of Non-Discrimination (PDF) in LARGE PRINT, ENGLISH.

Download the 2019 Notice of Non-Discrimination (PDF) in LARGE PRINT, SPANISH.



Last Updated 05/02/2019
NYS DOH Approved 10/29/2013