How can I join?
1-877-353-0188 (Toll-free)
TTY/TDD 711
Member Services
1-877-353-0185 (Toll-free) 
TTY/TDD 711

Member Handbook MLTC

We urge you to review your Senior Whole Health of New York Medicaid Managed Long Term Care (MLTC) Plan Member Handbook carefully. Please feel free to call Member services if you have any questions about the program.

Download the 2018 Senior Whole Health of New York Managed Long Term Care Plan Member Handbook (PDF) in ENGLISH.

Download the 2018 Senior Whole Health of New York Managed Long Term Care Plan Member Handbook (PDF) in SPANISH.

Download the 2018 Senior Whole Health of New York Managed Long Term Care Plan Member Handbook (PDF) in CHINESE.

Download the 2018 Senior Whole Health of New York Managed Long Term Care Plan Member Handbook (PDF) in KOREAN.

Download the 2018 Senior Whole Health of New York Managed Long Term Care Plan Member Handbook (PDF) in RUSSIAN.

Download the 2018 Senior Whole Health of New York Managed Long Term Care Plan Member Handbook (PDF) in BENGALI.

Download the 2018 Senior Whole Health of New York Managed Long Term Care Plan Member Handbook (PDF) in HAITIAN-CREOLE.

2018 Member Handbook Addendum

Download the 2018 Senior Whole Health of New York Managed Long Term Care Plan Member Handbook Addendum (PDF) in ENGLISH.

Download the 2018 Senior Whole Health of New York Managed Long Term Care Plan Member Handbook Addendum (PDF) in SPANISH.

Download the 2018 Senior Whole Health of New York Managed Long Term Care Plan Member Handbook Addendum (PDF) in CHINESE.

Download the 2018 Senior Whole Health of New York Managed Long Term Care Plan Member Handbook Addendum (PDF) in KOREAN.

Download the 2018 Senior Whole Health of New York Managed Long Term Care Plan Member Handbook Addendum (PDF) in RUSSIAN.

Download the 2018 Senior Whole Health of New York Managed Long Term Care Plan Member Handbook Addendum (PDF) in BENGALI.

Download the 2018 Senior Whole Health of New York Managed Long Term Care Plan Member Handbook Addendum (PDF) in HAITIAN-CREOLE.


Multi-Language Interpreter Services Insert & Notice of Non-Discrimination

We have free interpreter services to answer any questions you may have about our health or drug plan. To get an interpreter, just call us at 1-877-353-0185 (TTY/TDD 711). Someone who speaks your language can help you. This is a free service.

Download the 2018 Multi-Language Interpreter Services Insert (PDF).


Download the 2018 Notice of Non-Discrimination (PDF) in ENGLISH.

Download the 2018 Notice of Non-Discrimination (PDF) in SPANISH.

Download the 2018 Notice of Non-Discrimination (PDF) in CHINESE.

Download the 2018 Notice of Non-Discrimination (PDF) in HAITIAN CREOLE.

Download the 2018 Notice of Non-Discrimination (PDF) in KOREAN.

Download the 2018 Notice of Non-Discrimination (PDF) in RUSSIAN.

Download the 2018 Notice of Non-Discrimination (PDF) in BENGALI.



Last Updated 03/30/2018
NYS DOH Approved 10/29/2013