The Senior Whole Health Claims Operations contact information is:
Claims E-Fax: 1-617-812-7859
Claims Inquiry: 1-866-233-4773
EDI Technical Assistance: If you are currently submitting via Change Healthcare you should have a login for ON24/7 web-site. If not ON24/7 is a web-based system that allows Change Healthcare customers to submit service requests and check on the status of those requests 24 hours a day, 7 days a week. Please contact Change Healthcare directly at 1-888-363-3361 or visit the ON24/7 site.
It is important to remember that an Electronic Data Interchange (EDI) submission is the recommended method for all claims. Claims Submitted via EDI are received and processed in a more efficient manner. Senior Whole Health works with Change Healthcare for all EDI transactions. When submitting your 837 (I & P) files, please use our Payer ID: 83035.
When the need arises to submit a paper claim, please send claims to:
Senior Whole Health
PO BOX 956
ELK GROVE VILLAGE, IL 60009-0956
EDI: Payer ID 83035
If you have any questions or require additional information, please contact our Claims Operations Department at 1-866-233-4773 Monday thru Friday 9:00 am to 5:00 pm.
Electronic Claims Information:
Senior Whole Health accepts EDI claims submission for CMS 1500, CMS 1450 (UB-04) and UB92 claims forms in standard 837 format.
Any provider who bills using the standard 837 format can submit claims electronically to Senior Whole Health's payer ID 83035. Providers can submit claims using any electronic clearinghouse or claims service.
Last Updated 02/21/2018