SWH Rated #1 in MA by Consumers in Medicare CAHPS Survey
CAMBRIDGE, Mass., March 31, 2009 - Senior Whole Health (SWH), a health care plan dedicated to ensuring low-income seniors have choice in services and promoting independence, received top marks and significantly outperformed the national average in a survey of members conducted by an independent agency.
SWH scored 9.14 on a 1-10 scale in overall member satisfaction in the Medicare Consumer Assessment of Healthcare Providers and Systems (CAHPS). The national average, by comparison, was 8.47. On a 1-4 scale for customer service, SWH rated 3.82, compared to the national average of 3.61. The CAHPS survey is conducted annually by the federal Centers for Medicare and Medicaid Services to assess the experiences of Medicare beneficiaries.
"The results validate our philosophy and approach of focusing on the individual," said CEO John Baackes. "From choosing their own doctor, to having their own care plan, to being able to consult a nurse 24/7, our members are the center of their own health care universe."
"At the same time, we will use these results to make our programs even better," he added.
The CAHPS survey showed that SWH members:
- Gave their personal doctor a rating of 9.08 and their specialist a rating of 9.09 on a 1-10 scale, compared to the national average of 8.98 and 8.81, respectively.
- Rated their prescription drug coverage 8.93 on a 1-10 scale, compared to the national average of 8.4.
- On a 1-4 scale, gave SWH a score of 3.81 for getting medical equipment and 3.6 for receiving special therapy, compared to the national average of 3.29 and 3.37, respectively.
A voluntary program, SWH combines all of the benefits of Medicare and Medicaid into one comprehensive health services package. It provides in-home support services, physician and hospital care, prescription drugs, dental services, and has no co-pays or deductibles. Members set aside their Medicare, Medicaid and Part D ID cards and receive one Senior Whole Health card that takes care of all of their health care needs.
SWH members must choose their primary care doctor. SWH nurse care managers and local elder service coordinators work with members and their doctors to develop a care plan tailored to each member's needs. In addition, a nurse is available by phone 24 hours a day for consultations regarding members' care. Senior Whole Health was recently named the fastest growing private company in the United States by Inc. magazine.
About Senior Whole Health (SWH):
Founded in 2004 and headquartered in Cambridge, Massachusetts, SWH is a privately-held company offering intensive care management services for Medicaid and Medicare eligible (dual eligible) seniors. Its mission is to maximize members' quality of life, health, and security, and to help them live as independently as possible through comprehensive, community-based support and services. Senior Whole Health is able to provide integrated care coordination of all health care benefits through a federal and state collaborative initiative that combines contracting as a Medicare Advantage Special Needs Plan (SNP), a Medicare Part D prescription plan (MAPD), and a Massachusetts Medicaid Senior Care Option (SCO). For more information, go to www.seniorwholehealth.com or call 1.888.794.7268.