SWH Creates Advocate for Caregivers

First SCO to create full-time caregiver advocate. Service is free to SWH members.

CAMBRIDGE — Senior Whole Health, a health care plan for low-income seniors, has established a full-time advocate to assist family members who are responsible for the care of elderly relatives.


"Caregivers take on a huge responsibility, often while holding down a job or caring for children or both," said Senior Whole Health CEO John Baackes. "This free service will not only enhance our members' care, but it will provide assistance and support to the family members who unselfishly take on the role as informal caregiver."

Senior Whole Health's caregiver advocate is Paulette Jadlowic, formerly a community resource coordinator at SWH with experience in care for the elderly. A resident of New Bedford and fluent in English and Portuguese, she was chosen for her expertise in answering members' questions about benefits, and arranging and coordinating benefits and services with local elderly agencies.

She is available to provide members' informal caregivers with information about resources and services, and connect them to the member's care management team.

She can be reached at 1-888-794-7268, Ext. 6434, during business hours, 9 a.m. to 5 p.m. Monday through Friday.